You can contact us by writing to our contact email info@productoscurly.com or by using the contact form at the bottom of every page of our website.

You can pay by credit or debit card (Visa, MasterCard, American Express) through our Shopify Payments payment gateway. We also accept payments through Apple Pay, Google Pay, and Shop Pay. We do not offer cash on delivery.

Yes, if the order has already been shipped, shipping costs are the customer's responsibility. If it has not been shipped, no charges will be made.

If you receive a product damaged in transit, we require photos and videos of the box, both inside and out, to process the issue with the shipping company. If the outer packaging is in good condition but the contents are damaged, please send us photos and videos of the damaged product, along with your invoice or order number. You can send them to info@productoscurly.com . Please report any issues within 24 hours of receiving the package. After that time, we will not be able to process them with the shipping company.

No, there is no minimum price to place an order.

All product prices in our store include VAT, which will be reflected on the invoice sent once payment has been confirmed. The invoices will detail the price and VAT for each product.

Shopify Payments is the payment gateway integrated with Shopify that allows you to make payments quickly and securely using credit and debit cards, as well as payment options like Apple Pay, Google Pay, and Shop Pay. With Shopify Payments, payments are processed directly in our online store, offering a seamless and reliable shopping experience.

If you encounter any problems at this stage, we suggest you contact your bank directly, as Productos Curly has no control over that page and cannot resolve issues related to the payment system.

You can find all the information in our shipping and returns policy. Before making your payment, you can see the shipping price for each item. Shipping costs are free for orders over €49 within the Spanish mainland, and you can find the rest at the link above.

Depending on the destination and the time of the order, delivery within the peninsula is typically within 24 to 48 hours. Please note that we do not ship on weekends and holidays. All information regarding this can be found on our shipping and returns page.

We currently do not ship outside the Schengen area, so we do not ship to the USA or Latin America.

You can make your purchase through banango.com, where they will process the order for you and ship it to the Canary Islands. Shipping costs and other fees depend on Banango's terms and conditions.

Yes, you can track your shipment. Once your order is processed, you'll receive an email with the tracking code. You can also find the code on your order page in our store profile.

Within your profile on Productoscurly.com, you can see the status of your order and the history of your previous orders.

If you need to change the delivery address before your order ships, please contact us immediately at info@productoscurly.com . If the order has already shipped, you will need to coordinate directly with the shipping company to update the information. If the change incurs any costs, we will inform you so you can decide, as the buyer must bear the cost. Please note that the change will delay delivery, and once the shipping labels are printed, changes to the address or other information will no longer be possible.

If you haven't received your package within the timeframe specified in our shipping policy, we apologize. Please contact us at info@productoscurly.com so we can file a claim with the shipping agency, and we'll keep you updated with any information they provide.

All products offered in our store are backed by quality brands. If you are not satisfied with your order, you have 14 calendar days from the date of receipt to exercise your right to return it. Full information can be found in our shipping and returns policy .

Yes, you can return part or all of your order within 14 days of the shipping agency delivering the shipment.

Send us an email to info@productoscurly.com with the shipping number or a copy of the invoice. Once you have notified us, place the product(s) in the same box that we sent them to you, attach a copy of the invoice or order number, and send it to the following address:

Curly Products

C/ Margarita 29 Esq. Lilas Móstoles (Madrid)

Once we receive the product(s) and verify that they are in perfect condition and unopened or unsealed, we will refund the amount paid using the same payment method you used when placing your order.

Both shipping and delivery costs are managed by the customer. We recommend using a shipping agency that provides delivery confirmation and ensuring that the products are protected to prevent damage during transport.

If you have received a defective or damaged product, please send us photos and videos of the damaged product, along with the invoice or order number, to info@productoscurly.com . In these cases, Productos Curly will assess the possibility of collection or refund, as appropriate.

Once your return has been processed and the refund approved, it may take up to 10 calendar days for the amount to appear in your account. This timeframe depends on your bank's policies or the payment method used. Even if the refund was processed by us, the processing time for your bank or payment service may vary.

In order to process and ship your order, we need your information, so you must register when placing an order.

Yes, you can browse and view all the information on the website without registering.

You can unsubscribe as a customer by sending an email requesting your cancellation to info@productoscurly.com .

Once you place an order, your account is automatically created. To access it, click the account icon on our website, enter your email address, and we'll send you a login code.

This is a personalized online video call with our expert and influencer, Rocío, who will help you and offer advice on how to properly care for your hair.

Since it is a video call, it is done through the Google Meet application.

They last approximately 30 minutes, although there is no stipulated maximum time.

In that case, we recommend you contact us at info@productoscurly.com . We'll review your case and send you the link again so you can choose your date and time.

If we haven't received your purchase confirmation email, there was likely an error in the contact email. Send us an email at info@productoscurly.com and we'll review your case to determine what went wrong.

If you want to change the date and time, we recommend that you let us know as soon as possible so we can process the change. Email us at info@productoscurly.com and we will review the case and provide you with the best solution.

Since we have your information, we'll contact you to try to find a solution so you can benefit from our advice.

To sign up for the official Curly Products newsletter, you can do so from the pop-up window that appears when you visit our website or from the registration form on our website.

You can email us at info@productoscurly.com requesting to unsubscribe and indicating the email address you wish to unsubscribe from commercial emails, or use the unsubscribe button in the commercial email itself.